Customer Service Representative/ Dispatch
Job Description
$20.00 to $23.00 per hour based on experience.
Monday-Friday 8:00am to 5:00pm
Job Summary: Answer phones, take orders from customers, prepare proposals as need. Work in conjunction with dispatch/operations. Always looking to offer assistance as needed in order to help maintain a smooth flow of the Company’s business. Customer is always right and we are here to provide the best customer service experience.
JOB DUTIES:
· Assign Daily Stop to Stop Routes
· Handle Driver Problems
· Answer telephone – direct phone calls
· General assistance as needed
· Customer service as needed
· Order taking as needed
· Process drivers’ daily paperwork
· Any additional duties as assigned by management
SKILLS:
· Navigational Skills – Must have general knowledge of the Greater Los Angeles Metropolitan Area freeway system. Must understand Google Maps and have GPS experience.
· Communication skills (verbal and written) – ability to convey meaning and obtain understanding
· Communication skills – Bilingual
· Organizational skills – ability to group work and resources in relation to the work being done, prioritizing, and scheduling.
· People skills – ability to effectively relate to customers and employees in all organizational levels, being sensitive to their needs
· Conceptual skills – ability to see entire operation objectives ensuring that individual programs work within the framework of the company’s objectives
· Customer relations – ability to relate to customers with an attitude of friendliness while conveying confidence in the company’s professionalism
If you are the dispatcher/customer service representative we are looking for do not miss out on this great opportunity. Please submit your resume via Indeed.com or contact the recruiting department directly at 844-GO PTS JOBS/ 844-467-8756. JOB ID#755Admin
Job Requirements
- High School Diploma or Equivalent.
- Great Customer Service Skills
- At least 1 year of Administrative assistant experience.
- Positive Attitude under Stress Conditions
